Refund policy

Return & Exchange Policy – Japmantra

At Japmantra, we value your trust and aim to deliver premium spiritual products with care and devotion. In the rare event that you receive a damaged, defective, or incorrect product, we offer a simple and transparent return or exchange process.

🕒 Return Window

All return or exchange requests must be initiated within 7 days of receiving your order.

Damaged or incorrect items must be reported within 48 hours of delivery with clear photo evidence.

Requests submitted after this period will not be eligible.

❌ Returns Will Not Be Accepted If:

  • The item has been used, altered, or is returned without original packaging.
  • The product is damaged due to mishandling after delivery.
  • The return is requested after 7 days, or the issue is reported after 48 hours.
  • The item is listed as non-returnable (e.g. personalized or digital products).
  • The purchase was not made directly from Japmantra.

✔️ Return / Exchange Eligibility

To qualify for a return or exchange:

  • The product must be unused, in its original condition, and returned with all tags and packaging intact.
  • You must provide clear photographic evidence of the issue.

🔄 How to Request a Return or Exchange

Email us at japmantra.shop@mail.com and include:

  • Order ID
  • Description of the issue
  • Clear photos of the product and packaging

Our support team will respond within 1–2 business days to verify the issue.

If approved:

  • We will arrange a reverse pickup, OR
  • Provide instructions for returning the item.

After we receive and inspect the item, your refund or replacement will be processed.

💰 Refunds & Replacements

  • Refunds will be issued to your original payment method within 4–5 working days after item inspection.
  • Replacements will be sent if stock is available. If not, a full refund will be provided.
  • For Cash on Delivery (COD) orders, refunds will be made via UPI or bank transfer.

📞 Contact Information

  • Email: japmantra.shop@mail.com
  • Phone / WhatsApp: +91 9852009234
  • Support Hours: Monday to Saturday, 10 AM – 6 PM
  • Response Time: 24–48 hours

🔔 Important Notes

  • Japmantra reserves the right to reject any return that does not meet the above conditions.
  • Slight variations in color, texture, or finish due to the handmade nature of our products are not considered defects.